Testimonials on Safiery Gold Support
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Whole System Design

Having done hundreds of systems in recent times with state of the art products, we have, at Safiery, quickly worked out the secrets to trustworthy performance. Safiery supply whole system designs with completed products. It may come as no surprise that these are the keys to customer success:

  • Consistent templates for design
  • ONE unified suite of products that communicate together (why we don't support user "mix-n-match" systems)
  • Standardized wiring package with quality fuse/ connectors
  • Stored image of "as built" system
  • Stored Termination list of fusing/ termination
  • Online, visible field results feedback on virtually all of the products used.
  • Ease of operation and clean knowledge of system limits by user.

When we or our approved OEM's/Dealers install one of our packaged systems with the "Safiery 4G Integrated Modem plus Antenna" product:

  • Commissioning assistance with the install
  • Firmware updates for the "as installed" system
  • Setup for User on Smart Phone app.

When we commission one of our packaged systems (with the "Safiery 4G Integrated Modem plus Antenna" product), these services can be provided

SAFETY is Number One

  • Check list that 240V circuits have been tested "in situ" in compliance with AS3001 Standards.
    Confirmation may be stored in on-line system.
  • Setup of "alert/alarm" on-line records of system measured safety events which can't be deleted from the on-line system at all in a 6 month period.
  • On-line alerts if safety devices not installed correctly
  • Loading the 240V circuits to 120% watching for resultant alarms/performance
  • Operating the 240V Power in circuit watching for resultant alarms/performance

As Built Records Allow Any SAFIERY Technician To Assist

  • A Photo of the "as buit" system may be stored on line
  • The Fuse List numbering identifier may be stored online.
  • The double termination wiring "input/output" may be stored on line.
  • Commissioning notes may be stored on line.

Replenishment Power:

  • SAFIERY systems are loaded with high replenishment power and this has to be witnessed while commissioning
  • For Alternator driven power, this has to be verified over the course of several days from the online data
  • For Solar power, this has to be verified over the course of many days with varying conditions from the online data
    Solar PV Max is verified as well as PV yield. Results are stored in notes for solar panel performance checks at periodic interval(s)

Lithium Batteries:

  • SAFIERY CANbus Lithium batteries are visible with alarms and battery health on-line.
  • ZERO load test and recording confirms any parasistic loads and/or installed wiring issues.
  • Charging and discharging performance is visible with the Charge and Discharge Current Limit data available on-line for 6 months. This allows verification of Lithium battery charging performance at 20% and 100% capacity.

Safiery Range of Modems, Internet Connectivity and Gold Support Pricing

 

Victron Modem
& 4G Antenna

Safiery Compact Modem & 4G Antenna

Safiery Super Modem & 4G Antenna

    

Connects to Victron Cerbo GX

Using USB port

Using Ethernet port

Using Ethernet port

Supports WiFi Access by User

NO – dedicated to just Victron online support

Yes wide range of 2.4gHz wifi access

Yes wide range of 2.4gHz and 5 gHz wifi access

Supports Download streaming of music, internet and video

NO

Yes -see SIM limitation below

Yes -see SIM limitation below

Ethernet RJ45 Ports

NONE

2 Available

4 Available

Supports IP Cameras

NO

Yes

Yes

Access IP Cameras remotely from Smartphone

NO

Yes if Modem has Internet access

Yes if Modem has Internet access

Antenna

4G Single IP67 2.5db gain

4G Single IP67 2.5db gain

4G Dual Antenna:
IP67 2.5db gain

IP 67 6db gain optional

*Prices as at November 1st 2022 and subject to change without notice

   

** Boost Mobile Pre-paid SIM Terms and Conditions apply. Safiery has online access to services.