Safiery Gold Support
Gold Support membership
Priority remote support for your Safiery system, with scheduled technician assistance.
Your membership
What's included
Unlimited support
No per-incident charges for covered remote support during your membership.
Priority bookings
Scheduled support ahead of the standard pay-per-incident Support queue.
Safiery systems
For Safiery-supplied systems. Products not supplied by Safiery are excluded.
Support hours and bookings
Monday to Friday, excluding public holidays.
We are not a 24/7 service. All bookings are scheduled; immediate assistance is not guaranteed.
Email support@safiery.com or call +61 7 2102 2553, option 5, to request a booking.
We will do our best to get back to you as soon as possible. A request does not confirm an appointment.
Annual membership
AUD $366/year
Including GST, for 12 months of cover.
Getting started
- Sign in
- Accept once
- Pay securely
Gold Support agreement
Read the agreement below, then enter your full name and accept the terms. You only sign once. Your dated PDF stays on file for future renewals and if you return after expiry.
Full Gold Support agreement
Scroll to the end of the agreement to enable acceptance. You can also focus the terms and use Page Down or End.
Get priority support
Tell us what is happening and when we can contact you. Our team will review your request and email a confirmed booking after scheduling. Sending this form does not book an appointment. Required fields are marked with an asterisk (*).
Support request received
Your request is received, not yet booked. Our support team will review the details and arrange a technician call. We will email the confirmed date and time once scheduled.