Safiery support

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Support

Support

Start with our free manuals and AI helper. If you still need a hand, request one-on-one help from a Safiery engineer.

Find the help you need

Try the free options first, then contact our team if you need more help.

1Check your manualFree

Every Safiery product ships with a detailed manual, wiring guide and datasheet. Search the document library - and firmware or config tools live under Software Downloads.

2Ask the AI helperFree

It has every Safiery manual, guide and datasheet at its fingertips and answers in seconds - most support questions end right here.

3Book an engineer

Still stuck? Then it's a question worth an engineer's full attention - one on one, and backed by the guarantee below.

Engineer support and pricing

One-on-one engineer support is billed by time spent, with your deposit credited to your first invoice.

Our guarantee

If your answer wasn't in our documentation, the support fee is refunded in full. You should never pay to learn something we should have written down.

Rate

$90 per half-hour or $180/hour, including GST. A half-hour minimum applies per job.

Deposit

We take a $90 deposit including GST up front, credited to your first invoice.

Invoicing

We invoice you afterward for all time spent - or at each $500 milestone if a job runs long.

Not covered

Support covers Safiery-supplied products - we can only stand behind gear we build and test ourselves.

Need unlimited support instead of paying per incident? See Gold Support.

Request support

Try our free AI helper first. Get answers from our manuals, guides and datasheets before booking engineer time.

Required fields are marked with an asterisk (*). After you submit, you'll be redirected to a secure Stripe checkout to pay the $90 deposit - refunded in full if your answer turns out not to be in our documentation.

Please don't include passwords, card numbers, or health or other sensitive personal information.